StarSpun Colouring

Who we are

StarSpun Labs Ltd is responsible for your personal information in StarSpun Colouring. Contact us at contact@starspunlabs.com or Office 9267OC, 182–184 High Street North, Area 1/1, East Ham, London, E6 2JA, United Kingdom.

Information we use

Your artwork, drawing history, preferences and parental PIN stay on your device. We do not receive your coloured artwork. If you export or share it, it goes to the destination you choose.

Google Play processes payments. We receive purchase references, product details, purchase and refund status, subscription expiry dates and links between subscriptions. We do not receive your payment-card details.

Google’s billing software sends technical diagnostics, app and device details and session identifiers to Google to operate and improve billing. Your device’s font provider handles font requests and related connection information.

For PDF orders, we record your selected uncoloured designs, order and delivery details. We link purchases to an app installation identifier and subscription records to provide paid access, deliver downloads and recover eligible purchases. We need this information to provide these services under our contract with you.

We use installation identifiers and request and security information to protect purchases and investigate failed or unauthorised requests. This serves our legitimate interest in keeping the service secure.

If you contact us, we use the contact details, message and attachments you send to answer you. We rely on our contract with you for purchase support and our legitimate interest in answering other enquiries.

Providers and security

Cloudflare hosts our online services and purchase records. Google provides payment and billing services. Stackmail (20i) handles our support email. Online service providers process connection details, including IP addresses, to deliver and protect their services. Our purchase service uses encrypted connections, and access to our records is restricted.

Google and Cloudflare process information internationally, using the UK–US Data Privacy Framework or approved contractual safeguards where applicable. Stackmail (20i) hosts email in the UK. Contact us for details or a copy of the safeguards. Google and Cloudflare explain their independent handling of service and security information at https://policies.google.com/privacy and https://www.cloudflare.com/privacypolicy/.

How long we keep information

Artwork and settings stay on your device until you delete them or clear the app’s storage. Exported files are managed separately wherever you save them.

We keep PDF order records to deliver purchases and support eligible recovery for up to 90 days after the relevant paid subscription access ends. Outstanding purchase checks or delivery problems can require longer retention of the records needed to resolve them.

We retain the purchase and installation links needed to verify valid subscriptions, renewals and restores for as long as those purposes require. Cancelling renewal does not shorten paid access.

We keep support messages and security records while needed to resolve the enquiry, incident or related complaint. Deleted database records can remain in Cloudflare’s standard recovery history for up to 30 days. Google and Cloudflare retain independently controlled records under their own privacy policies.

Your rights and deletion

To request access to your information, correction, deletion, restriction of its use or a portable copy, email contact@starspunlabs.com. These rights apply in the circumstances set out in data-protection law. You can also object to our use of information based on legitimate interests. We may need information to verify that the records are yours.

You can raise a concern with us or complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.