TriggerScan Privacy Policy

1. Current status

TriggerScan is presented on the StarSpun Labs website but is not currently available to the public. Its connected ingredient-label scanning service is not active for public users. StarSpun Labs therefore does not currently receive label photographs or scan results through a public TriggerScan service.

This notice covers the information that may be received through the public website and support mailbox while the app remains pre-release. It will be replaced with the verified connected-service policy before TriggerScan is released.

2. Website and support information

The StarSpun website uses no advertising, behavioural analytics or marketing cookies. Its host may process standard connection and security records such as IP address, time, requested page and browser information for the period needed to operate, secure and troubleshoot the site.

If a person contacts StarSpun Labs, we receive the email address, message, attachments and any device or app details they choose to provide. Please do not send label photographs, medical records, passwords, payment details or other unnecessary sensitive information.

Support information is used to answer and administer the request, diagnose a reported problem, protect the service and meet legal obligations. It is normally retained for 12 months after the matter is closed, unless a dispute, security incident or legal duty requires longer.

3. Lawful bases, sharing and transfers

Support and service administration rely on legitimate interests in supporting the product, preventing abuse and keeping appropriate records; contract may also apply where the request concerns a product or service. Legal obligations and legal claims apply where necessary.

The website host and support-email provider process the limited information needed to deliver those services for StarSpun Labs. Where a provider processes information outside the UK, StarSpun Labs uses the required contractual and transfer safeguards.

4. Your rights, deletion and complaints

Depending on the circumstances, a person may have rights to access, correct, erase, restrict, object to or receive a copy of personal information StarSpun Labs holds.

Use the data-request route or email contact@starspunlabs.com. A data-protection complaint may be made through the complaints route or directly to the UK Information Commissioner's Office.

5. Changes and contact

Before any public app release, this notice will be updated to match the tested app, connected-service providers, retention controls, purchase model and store declarations.

Controller: StarSpun Labs Ltd, company number 17372613. Privacy and support: contact@starspunlabs.com.